AIGNCY app: Terms of Service

Effective date: October 14, 2026

1. Who we are and what this is

These terms are a contract between you and AIGNCY LLC ("AIGNCY", "we", "us"), a Florida limited liability company at 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA. They cover your use of the AIGNCY app at app.gncy.ai and the plans sold on www.gncy.ai/app and www.gncy.ai/pricing (together, "the app").

AIGNCY Media and AIGNCY Talent are services run by a separate company, Noir Global LLC. Noir Global LLC is not a party to these terms. If you buy a Media or Talent service, that is a separate agreement with Noir Global LLC.

By creating an account or paying for a plan, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the app.

Questions: support@gncy.ai (legal notices: legal@gncy.ai).

2. What these terms cover

These terms cover the self-serve creator plans: Starter, Creator and Growth. You use them for your own accounts, or the accounts of a business you are authorised to act for.

Agencies. AIGNCY OS, our plan for agencies that manage other creators' accounts with a team, will have separate agency terms. These terms don't cover it. If you manage accounts for other people as a business, contact us before using a creator plan.

3. Who can use the app

• You must be at least 18 years old. By creating an account you confirm that you are. We may ask for proof of age at any time, and we may suspend or close an account that can't provide it.
• You must be able to form a binding contract where you live.
• If you sign up for a business, you confirm you are allowed to bind that business, and "you" includes the business.
• You may not use the app if we have closed an account of yours before for breaking these terms, or if the law where you live forbids it.

4. Your account

• Give us accurate details and keep them up to date.
• Keep your login safe. You are responsible for what happens under your account.
• Tell us straight away at support@gncy.ai if you think someone else has used your account.
• One person or business per account. Don't sell, share or transfer your account.

5. What the app does

The app helps you plan and post content to social media accounts that you own or are authorised to manage. Depending on your plan and what is live at the time, it includes:

• Connected accounts. You connect your own Instagram, TikTok, X and Threads accounts. Snapchat is planned for later.
• Scheduling and posting. You upload content, write captions, and schedule posts on a calendar. At the scheduled time we send the post to the platform through our posting provider (see section 6).
• A unique copy per account. When you post the same upload to more than one account, the app makes a separate copy for each account. Each copy has private data stripped from the file (for example GPS location, device details and edit history), is re-encoded, and has small visual changes (for example a slight crop or colour change). Your original upload is not changed.
• Caption tools. Help writing and choosing captions, including AI suggestions.
• Content tagging. Automatic tags that describe your uploads, used to sort and plan your content. This uses AI.
• Other features listed for your plan on the pricing page when you buy it, such as the weekly AI review on Growth. A feature marked "soon" is not part of your plan until it is live.

No results promised. We don't promise any number of views, followers, reach, engagement, sales or income. Social platforms decide what to show, to whom, and whether to restrict, limit, suspend or remove an account. They can do this for their own reasons, and we have no control over it. A unique copy per account is a file feature; it is not a promise about how any platform will treat your posts or accounts.

Not affiliated. We are not affiliated with, endorsed by, or sponsored by Instagram, Meta, TikTok, X, Threads, Snapchat or any other platform. Their names are used only to describe which accounts you can connect.

We may change, add or remove features over time. If we remove a core feature of your paid plan, we will tell you in advance and you may cancel (see section 7).

6. Connected accounts and our posting provider

• We post through bundle.social, a third-party posting service. When you connect an account, the platform's permission screen will show bundle.social's name. The access tokens for your connected accounts are held by bundle.social, not stored by us.
• You must only connect accounts you own or are authorised to manage.
• You authorise us and bundle.social to post to your connected accounts the content you schedule, at the times you choose, and to read the account details and basic stats needed to run the app.
• You can disconnect an account at any time in the app. You can also remove access from the platform's own settings. Once disconnected, scheduled posts to that account will not go out.
• Each platform has its own terms, community rules and limits. You must follow them. We are not responsible if a platform rejects a post, changes its rules or API, or restricts your account.
• Platforms or bundle.social may change or stop their service. If that stops a feature from working, we will try to restore it but cannot promise to.

7. Plans, billing and cancellation

Plans. At the time of writing:

Extra accounts on any plan cost $9 a month each. The prices that apply to you are the ones shown when you buy or change your plan. Prices are in US dollars and don't include taxes. Where we must collect sales tax, VAT or a similar tax, it is added at checkout and shown before you pay. You are responsible for any other taxes that apply to you.

Billing. Plans are billed monthly in advance through Stripe, our payment processor, starting on the day you subscribe. Your plan renews automatically every month until you cancel. By subscribing, you authorise us (through Stripe) to charge your payment method each month.

Early-access price. If you joined the early-access list and we confirmed a launch price to you, you keep that price for 6 months after launch. After that, the plan's normal price applies and we will tell you before it changes. "Launch" means the date the paid plans open to the public, which we announce by email.

Price changes. We may change prices. We will tell you at least 30 days before a new price applies to you. If you don't want to pay it, cancel before it starts.

Changing plans. You can move up or down a plan in the app. An upgrade applies straight away and you pay the prorated difference for the rest of the current period. A downgrade applies from your next billing date, and no credit or refund is given for the current period. If you move to a plan with fewer accounts, you must disconnect accounts down to the new limit.

Cancelling. You can cancel at any time from the billing portal in the app. Your plan stays active until the end of the period you have already paid for, then stops renewing.

No refunds. All payments are final and non-refundable, including for partial months, unused accounts or features, downgrades, cancellation, and accounts we suspend or close under section 11, except where the law requires otherwise. If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is open.

Failed payments. If a payment fails, we will tell you and Stripe will retry. While a payment is overdue, new posts are paused. If it is still unpaid 14 days after it was due, your plan ends, scheduled posts are cancelled, and section 10 applies to your data. You still owe any amount already due.

8. Your content and your responsibilities

You own your content. You keep all rights in what you upload and post. We claim no ownership.

Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, change the format of, and send your content, only as needed to run the app for you. That includes making the per-account copies described in section 5, tagging your content, and sending it to your connected accounts through bundle.social. The licence ends when your content is deleted from our systems, except for copies already published to a platform (which are governed by that platform's terms) and backups that are deleted on their normal schedule.

You are responsible for your content. You confirm that for everything you upload, caption or post:

• you own it or have all the rights, licences and permissions needed, including from every person who appears in it;
• every person who appears in it was 18 or over when it was made and agreed to appear in it and to it being shared;
• it does not break any law or anyone else's rights (including copyright, trademark, privacy and publicity rights);
• it follows the rules of each platform you post it to.

Never allowed. You must not upload, store or post through the app:

• any content that shows, involves or sexualises anyone under 18, or appears to;
• any intimate or sexual content of a person who did not consent to it being made or shared, including deepfakes of real people;
• content that is illegal where you are or where it is posted;
• content that threatens, harasses or incites violence against anyone;
• malware or anything meant to harm a system.

Adult content. Lawful adult content is allowed only where the destination platform allows it, and only if everyone in it is an adult who consented. You are solely responsible for creating and keeping any age, identity and consent records the law requires of you (including under 18 U.S.C. 2257 where it applies). AIGNCY is a scheduling tool, not a producer or publisher of your content, and doesn't keep those records for you. We may ask you to show them, and may remove content or close your account if you can't.

AI-generated content. If your content is made or changed with AI, you must label it where a platform's rules or the law require it.

AI features. Caption suggestions, tags and reviews are generated automatically and can be wrong, unsuitable or similar to output given to others. Check them before you post. You are responsible for what you choose to post.

We can report content to the authorities where the law requires it, including any content that may involve a minor.

9. Acceptable use

You must not:

• use the app on accounts you don't own or aren't authorised to manage;
• use the app for spam, fake engagement, impersonation, scams or misleading people;
• use the app in a way that breaks a platform's terms or rules;
• try to access other customers' data, or parts of the app you aren't meant to;
• copy, resell, reverse engineer or build a competing product from the app, except where the law allows it;
• overload or disrupt the app, or use bots or scripts against it other than features we provide;
• remove or hide our notices of ownership.

Copyright complaints. If you believe content in the app infringes your copyright, send a notice to our designated copyright agent: Copyright Agent, AIGNCY LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA, legal@gncy.ai. The notice must include what the law requires (17 U.S.C. 512(c)(3)). We remove content when we receive a valid notice, and we close the accounts of repeat infringers where appropriate.

10. Your data, closing your account and deletion

• How we handle personal data is in our Privacy Policy.
• You can close your account at any time by contacting support@gncy.ai or from the app when that option is available. Cancel your plan first so you are not charged again.
• After your account closes, or your plan ends and is not renewed, we may delete your uploaded content and account data at any time, and in any case delete it within 30 days, except where we must keep some data by law (for example billing records). Content already published to a platform stays there until you remove it on that platform.
• Before you close your account, download anything you want to keep. You can ask us for a copy of your data (see the Privacy Policy).

11. Suspension and termination by us

We may suspend or close your account, or remove content, if:

• you break these terms or a platform's rules in a serious way, or keep breaking them after we warn you;
• we are required to by law or by a platform or provider we rely on;
• your content may involve a minor or non-consensual content (we act straight away and may not warn you first);
• your payment is overdue past the grace period in section 7.
• we decide, at our discretion, to stop offering the app to you, in which case we will tell you and your plan ends at the end of the period you have paid for.

We may tell you why where the law requires it. We are not required to warn you first.

12. Our app and our name

We own the app, its software, design and content (other than your content). We give you a limited, personal, non-transferable right to use the app under these terms while your account is active. AIGNCY™ is a trademark of AIGNCY LLC. You may not use our name or logo without our written permission.

Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

13. Third-party services

The app relies on third parties, including bundle.social for posting, Stripe for payments, and the social platforms themselves. Your use of a platform is governed by that platform's own terms. We are not responsible for their services, outages, decisions or changes.

14. Disclaimers

The app is provided "as is" and "as available". To the fullest extent the law allows, we make no promises or warranties of any kind, express or implied, including that the app will be uninterrupted, error-free or secure, that posts will go out at an exact time or at all, that any platform will accept a post, or that you will get any result from using it. Some places don't allow these disclaimers, so some may not apply to you.

15. Limit of liability

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive losses, or for lost profits, revenue, followers, reach, data or goodwill, including from an account being restricted, suspended or removed by a platform;
• our total liability for all claims about the app or these terms, together, is limited to the amount you paid us in the 3 months before the event that led to the claim, or $50 if you paid nothing.

Nothing in these terms limits liability that the law doesn't allow us to limit.

16. Indemnity

You will defend and compensate us (and our officers, employees and contractors) against claims, losses and costs, including reasonable legal fees, that come from your content, your breach of these terms, or your breach of a law or someone else's rights.

17. Disputes and governing law

These terms are governed by the laws of the State of Florida and the US Federal Arbitration Act, without regard to conflict-of-law rules.

Binding individual arbitration. Any dispute between you and us about the app or these terms will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, in Pinellas County, Florida (or by video, if the arbitrator allows). The arbitrator's decision is final and may be entered in any court. Either of us may instead bring an individual claim in small claims court, and either of us may ask a court to stop infringement or misuse of intellectual property.

No class actions, no jury. You and we each give up the right to a jury trial and to bring or take part in a class, collective or representative action. Claims can only be brought individually. If this paragraph is found unenforceable for a claim, that claim goes to the state or federal courts in Pinellas County, Florida, which you and we agree have exclusive jurisdiction.

Time limit. Any claim must be brought within one year after it arose, or it is permanently barred, unless the law requires a longer period.

Before starting arbitration or any other claim, you must first send a written description of the dispute to legal@gncy.ai and give us 30 days to try to resolve it informally.

18. Customers outside the US

The app is run from the United States. If you live elsewhere, you are responsible for following local laws, and consumer rights where you live that can't be changed by contract still apply to you. If you live in the EU or UK and buy as a consumer, you ask us to start your plan straight away when you subscribe, and you agree that you lose your right to cancel within 14 days once the service has started, as the law allows.

19. Changes to these terms

We may update these terms. If a change is material, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using the app after that date, the new terms apply. If you don't agree, cancel before then.

20. General

• Whole agreement. These terms, the Privacy Policy and anything they refer to are the whole agreement between you and us about the app.
• Transfer. You can't transfer these terms. We can transfer them as part of a merger, sale or reorganisation, and will tell you if we do.
• If part is invalid, the rest still applies.
• No waiver. If we don't enforce something straight away, we can still enforce it later.
• Events outside our control. We are not responsible for delays or failures caused by things we can't reasonably control, including platform or provider outages.
• Notices. We send notices to the email on your account. Send yours to legal@gncy.ai or AIGNCY LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.